Lazada Call Center 24-Hour Service Information
The Lazada call center is a service provided to customers who have certain problems. As one of the largest and long-established e-commerce companies, services like this are very important. In addition, Lazada users have reached millions of people. Of course, optimal service is the key to lasting a long time.
Basically, this e-commerce has been established since 2012 and is owned by Alibaba. Several online shopping app sites have been created in several countries, including Indonesia. His name is already quite famous and continues to be used today. In Indonesia, this e-commerce has been present since 2012.
Since it provides services for online shopping, there are sometimes some problems. Technical problems such as a malfunction of the website infrastructure can occur at any time. This is usually because too many people are shopping at the same time. The site was then not able to accommodate all this flow of shopping.
But with the Lazada call center service, every problem can immediately find a solution. Users, buyers and sellers, can enjoy this installation anytime and anywhere. All you have to do is file a complaint and wait for a solution to be found. A service that really helps everyone in the midst of the daily hustle and bustle.
Some common problems
As an online shopping service with millions of users, technical problems can occur at any time. Of course, no one wants that. But the fact is that there are a lot of errors such as receipt number errors, unattainable numbers, and more. Frequent problems are quite annoying for some people.
The first problem that often arises is that the shipment takes too long to arrive at the destination address. This can actually happen due to many factors, ranging from incorrect entry of address data to stacking in shipping services. However, buyers can immediately contact the lazada call center to ask questions about it.
An almost similar problem is the incorrect delivery of goods. For example, the buyer ordered a shirt, but what came was pants. Such problems occur frequently, especially during the online shopping season. Because there are too many buyers, purchase data can sometimes be confused and result in the exchange of shipping items.
There is also a problem with lazada accounts that are suddenly inactive. This usually happens because there are indications of violations of rules and policies on the part of the authorities. But it could also be due to the fact that the account has been inactive for a long time. It is therefore dangerous that the account can still be found.
Problems such as forgetting passwords or personal numbers that are already active also often occur. If you encounter such a problem, it is necessary to immediately contact the call center to get a solution. Usually, you will be asked to enter a new phone number and email address as a step to verify your data.
Types of Lazada Call Center Options
Lazada offers several alternative options if you want to find a solution to the problem in question. This is to offer convenience and comfort without reducing online shopping facilities. There are at least several ways, such as email, phone calls, etc., that can be used to get various information about the solution.
- Via Facebook
The first alternative if you want to find information is via Facebook. As we already know, this social media is still in demand by many people. In fact, it’s still social with the biggest users in Indonesia. This makes Lazada’s official Facebook account very important for offering different types of information.
- By phone
Lazada call center services by phone can use the number 0821-8063-0200. However, these calls will charge the user a call fee. The amount of the cost also varies depending on the provider used. But that’s certainly not a reason to find a solution to all the problems, is it?
- By e-mail
Email is indeed one of the most interesting email services. In addition to not demanding theburden of credit charges, the user is completely free. You can also file a complaint with Lazada via its email address. Although the address itself is support@Lazada.co.id that will immediately respond to all customer complaints.
- Via Twitter
As one of the social media that also has a lot of users, Twitter is used as a forum for suggestions and reviews. Usually, many Customers or Users of Lazada submit suggestions or reviews. There are also users who ask questions with little jokes. But this method actually makes customers close to Lazada.
Lazada 24 Jam Call Center
E-commerce is an online shopping service that can be used at any time of the day or night. Since shoppers sometimes like to shop at night, information services should be ready at all times if necessary. This is so that buyers find solutions when certain problems arise during the purchase process.
Therefore, a full 24-hour service should be provided so that users always feel comfortable shopping. A good shopping experience will do a lot of good things, not only for shoppers, but also for the e-merchants themselves. Customer service can be done through various providers that you have.
The Lazada call center via panggilan via the official number 021-8060090 can be done every hour and on weekdays. Although calls can be made in 7 full days, this is only during working hours. You can make calls between 9 a.m. and 5 p.m. For the rest, you can use other services 24 hours a day.
24-hour customer service can be done by the methods mentioned above. You can use social media accounts such as Facebook, Instagram, Twitter. You can file a complaint at any time on the social media account. Although later, the answers and solutions you want do not receive an immediate response.
24-hour live chat service
In fact, there is a 24-hour service that can be used directly from the ecommerce app. The Lazada call center can only be enjoyed until 5 p.m. However, the live chat service can be performed for a full 24 hours. This is very useful for many people at once when shopping.
The trick is to open the app first. But make sure you already have an account by signing up and getting a password. Then enter the password and look for the Account menu in the lower right corner. Look for the Chat with CS service menu at the bottom of the left corner.
Then there will be an information box and here you can write a complaint. For example, complaints about orders did not arrive even though they exceeded the estimated delivery limit. Although there is sometimes some accumulation of goods on the part of the delivery service, it is still necessary to ask for clear information.
Then submit the complaint and wait for CS to respond to the complaint. Usually, solutions and answers will be answered in a short period of time. You will later receive information about the status of the purchase. Is it still packed and waiting to be delivered or is it already being shipped to the destination address?
As an e-commerce, technical problems can arise at any time. However, with the existence of multiple service facilities, of course, these problems can be minimized. The goal is to keep users with a comfortable shopping experience. The Lazada call center will help provide this shopping experience by presenting information and solutions to each problem.